OnStar Reaches 1 Billion Customer Interactions

OnStar has fielded more than 1 billion interactions and requests from customers since it began operating in 1996. Launched almost 19 years ago, the OnStar system provides an industry-first service for customers to connect to the OnStar call centre and receive sat nav directions, first aid and alert the emergency services when airbags have been deployed.

New data shows that a customer contacts OnStar every two seconds, adding up to around 5 million calls a month from its 7 million subscriber base with a further 8.8 million interactions a month through the mobile app, showing how invaluable the service has become.

The Vauxhall OnStar connectivity and service assistant launched in Europe on August 3rd 2015 and is available across the model range. The next generation Vauxhall Astra will be the first completely new Vauxhall model with the OnStar service.

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