Volvo races ahead of rivals in customer satisfaction poll

Volvo has ranked highest in the UK for customer service satisfaction, beating Audi, BMW and Mercedes.

 

UK customer satisfaction with the maintenance and repair work of their franchised service dealers was measured using five criteria.

The survey, conducted by JD Power on behalf of the UK Customer Service Institute, looked at perceptions of service quality and facility, as well as initiation, vehicle pick-up and service adviser.

That make customer experience a priority are likely to see “an increase in revenue” and are better able to build customer loyalty Volvo  were found to give out the best customer service and dealt with issues in the most professional manor

The study also found the most significant factor affecting customer satisfaction was the ability of dealers to provide customers with appointments on the day that they desired which Volvo have done flawlessly