Around the Motorparks

COVID-19 – An update from our Managing Director

COVID-19 coronavirus an update from our Managing Director

2nd November 2020


To Our Guests,

During these unprecedented times, our thoughts again go out to all who have been affected by the COVID-19 pandemic. We take our responsibilities towards the health and wellbeing of our Associates, our Guests, and the wider community very seriously.

Following the Government announcement on the 31st October regarding a new national lockdown in England from 5th November I wanted to outline how we will be there to help you from this date and for the balance of the lockdown period.

We will be fully open as normal until the 5th November 2020. From Thursday, we will remain on hand to assist with your sales and aftersales enquiries via telephone, email or live chat and our websites are fully functional with the ability to buy or reserve a car online as well as booking a service or MOT.

Vehicle Sales

Our showrooms and used car external display areas will not be open to the public from 5th November until further notice. However, our sales teams will be in the dealerships to continue vehicle sales remotely to meet your needs. You can still collect a car or van, which has been purchased online, or via the telephone directly from our dealerships. All vehicle handovers will take place from a designated exterior handover area and full social distancing practices will be in place.

Full details of how this works can be found by following this link; https://www.motorparks.co.uk/covid-secure

Find a used car | Find a new car in stock

Aftersales

Our aftersales departments remain fully operational for servicing, MOT and repairs. We have produced a video which covers how we make it safe to serve you here, but to give an overview – social distancing measures, an appointment-only system and protective screens at our service desks have been in place for several months now. Please be aware that we will not be offering the following services to help prevent the spread of the virus;

  • Collection and Delivery
  • Courtesy Cars
  • Vehicle Cleaning
     

Book a service | Book an MOT

NHS and Essential Users

We recognise the importance of keeping our NHS colleagues and other essential users, such as emergency services and carers, safely on the roads.  If you have any technical queries or concerns, please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.  You can request the support of any of our dealerships regardless of the age, make or model of your vehicle.

We will prioritise your call for any repairs required to ensure you get the support you need as quickly as possible.

I appreciate your patience as England enters the second national lockdown. Our reduced teams will make it safe for us to serve you so long as the pandemic continues.

I wish you and your families well in this challenging time. Please stay safe.

COVID-19 - An update from our Managing Director

Tim Duckers

Managing Director

Cambria ‘Reset Guest Experience’ (Covid-19) Conference

As we travel through a year of unprecedented circumstances that were completely outside of our control we took to the worldwide web and ran our first ‘Virtual’ conference successfully on Friday 11th September.

Whilst undoubtedly different and challenging for all our associates the message of ‘Reset – Guest Experience’ resounded clearly.

Mark Lavery – CEO at Cambria Automobiles plc

“There is a guest at the end of everything we do”

As always Cambria Automobiles will continue to heavily focus on making the incremental gains that improve the experience we offer to all our guests visiting our dealerships or our websites as move forward into our new financial year.

Tim Duckers – Managing Director at Cambria Automobiles plc
David Peake – Aftersales Director at Cambria Automobles plc &
Graham Betts – Group Parts Manager at Cambria Automobiles plc

“It’s really worth it”

Thank you to all our associates – we really appreciate your support and going above and beyond during an incredibly difficult few months for all.

Consultation on the Governments proposed ban on the sale of Internal Combustion Engine Vehicles

The Government is trying to ban Petrol and Diesel engines from 2035 and has launched a public consultation into the matter through the Department for Transport and Office for Low Emission Vehicles (OLEV).

Whilst we wholeheartedly support the drive towards lower emissions for the benefits that would bring to our society and future generations we would ask for your support in changing the legislation to exclude hybrid vehicles and give more consideration to the environmental challenges pure-electric cars bring.

Please can you take a couple of minutes of your time and copy and paste the below response and send from your email address to the OLEV inbox for dealing with the consultation which is: communications@olev.gov.uk


Subject: Consultation on the Governments proposed ban on the sale of Internal Combustion Engine Vehicles

Dear Sirs

In relation to the Governments consultation on the proposed banning of the sale of non-Electric Vehicles my responses to the Governments request for views are as follows:

  1. The phase-out date – phase-out date of 2035 can be achieved subject to the inclusion of hybrids in the cars that are allowed to remain available to sell.
  2. The definition of what should be phased out – some petrol and diesel ICE engine vehicles that do not meet the emissions targets set although advances are being made in the traditional technologies all of the time
  3. Barriers to achieving the above proposals – if you remove hybrids, it will lead to all the wrong behaviours by following just a pure electric propulsion system.  We have outlined the negative issues associated with pure electric as follows

1.       All current battery power units include 10 to 12 kilograms of Cobalt of which a significant amount comes from the People’s Democratic Republic of Congo. Some of this is being mined by Children and these practices are currently part of an ongoing investigation by Amnesty International into child slavery

2.       More than 70% of batteries begin life in China being manufactured using coal-fired power stations.  The Batteries are then shipped around the world after having had multiple commodity inputs (including cobalt) shipped to China in the first instance leaving a huge carbon footprint

3.       There is approximately 35g/km of permanent CO2 embedded into the emissions of a pure electric vehicle derived from the battery production giving the pure electric car only a small emissions advantage over the latest versions of modern turbo-diesel engines

4.       Recycling Electric Vehicles is much more difficult because of the battery.  Whilst batteries can be reused for second life energy storage in wind farms etc they do degrade and will end their life at some point – currently in landfill

5.       Tesla has just destroyed 270 acres of mature forest in Germany to build its first gigafactory in Europe to produce batteries – how can this type of activity make environmental sense

6.       We do not yet know the impact of a significant shift in the number of Electric Vehicles on the National Grid and whether or not it will be able to cope with those demands.  The power generated for the National Grid typically comes from Nuclear Power Stations so increased electricity consumption for Electric cars needs to be generated.

  1. The impact of these ambitions on different sectors of industry and society – current battery technology and manufacturing is primarily controlled by Chinese manufacturing which cannot be in the UK’s interest.
  2. What measures are required by government and others to achieve the earlier phase out-date – the Government needs to take a balanced approach including hybrids, clean hydrogen and synthetic fuel technology to protect British jobs and the British Motor Industry


Your valued support is genuinely appreciated. The closing date is Fri 31st July.

Details on where to submit feedback to the proposals are are available on the government website here:
https://www.gov.uk/government/consultations/consulting-on-ending-the-sale-of-new-petrol-diesel-and-hybrid-cars-and-vans/consulting-on-ending-the-sale-of-new-petrol-diesel-and-hybrid-cars-and-vans

Or the email address again is: communications@olev.gov.uk

Thank you for your support.

We Are Open & Covid-Secure

COVID-19 coronavirus an update from our Managing Director

We are open for business and Covid-Secure with your safety being our number one priority

COVID-19: Making it safe to serve you at our car dealerships

All of our sales showrooms and aftersales departments are now open.

The safety of our guests and our associates is our main priority at all times, and we look forward to welcoming you back to the dealerships. We are ready with new ways of working safely. Click Collect Drive PDF please download

 


IMPORTANT NOTICE

FROM FRIDAY 24TH JULY IT WILL BE MANDATORY FOR GUESTS AND VISITORS TO WEAR A FACE COVERING UPON ENTERING ONE OF OUR DEALERSHIPS.

Following the Government’s announcement on 10th July and subsequent updating of Government guidance on Friday 17th July, we are now able to confirm the following in relation to the wearing of face coverings.

Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for guests/visitors to wear a face-covering upon entering our businesses.

This ruling applies to guests/visitors only and does not include our colleagues.

It is important to note that some of our guests may be exempt from wearing a face covering and we would urge you to read the latest advice here: https://www.gov.uk/coronavirus


 

COVID-SECURE: Making it safe to serve you

In these unprecedented times, we have adopted additional steps in our dealerships making it safe to serve you and operate our dealerships safely and we are still here over the phone and online to help if you need us.

If you have already found the car you love on our website please click ‘Reserve Online‘. Don’t miss out on the car you really want – reserve it today. Reserve online with a fully refundable deposit, available on all used cars. Cars that are ordered will be stored safely until we can deliver it to your home, or you can collect from one of our dealerships.

Thank you for your understanding and we do look forward to welcoming you soon.

Changes you should expect at our dealerships

Please be assured that every precaution will be taken to look after and protect our guests and associates. In particular, social distancing will be strictly maintained at all sites. There will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all the correct sanitising products.

Our changes are summarised below with further detail beneath that if required.
 

Arriving at our dealerships

On entering our dealerships your temperature will be taken and hand sanitiser will be provided.

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COVID-19: Making it safe to serve you
COVID-19: Making it safe to serve you

Social distancing measures

We’ll help you follow social distancing guidelines with arrows and markers on the floor to help everyone keep two metres apart, just like you’ve seen in supermarkets. Please do respect the ‘social distancing’ measures of staying at least 2 metres apart.

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Viewing our cars

If you would like to view a new or used car but particularly view inside a new car in our showroom, please do ask a member of our team on arrival.

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COVID-19: Making it safe to serve you
COVID-19: Making it safe to serve you

Safety screens

We’ve also installed protective screens and created new contactless payment and paperwork processes. Please do stay behind the screens provided at our associate’s desks to prevent any viral transmission.

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Leaving our dealerships

Please use the provided hand sanitiser when you leave our dealerships.

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COVID-19: Making it safe to serve you

 

Our ‘COVID-SECURE’ measures in more detail

Here are some of the social distancing and safety measures we have put in place to reassure our guests and associates on their dealership visit:

• 2-metre social distancing markers have been placed in relevant areas of the dealership (including the workshop) and navigational markers are displayed on the floor to guide you safely through the showroom.

• Sanitisation stations are in place in all main areas of the showroom for everyone to use, particularly on arrival and when leaving.

• Protective screens have been installed at our sales and service desks.

• Appointments will be made to limit the number of visitors at any given time in the showroom and service area.

• We have re-organised the seating in our waiting area in line with Government Guidance and removed reading material and our refreshment facilities.

• We are carrying out an initial deep clean of our workshop on a daily basis before we open.

• We will arrange a pre-call with the service advisor or the technician working on your vehicle if you would like to discuss anything before we begin work on your vehicle.

• Collection and delivery services* are still available though we will be prioritising our vulnerable and elderly guests – thank you in advance for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance, will use an antibacterial spray to wipe down the interior and door handles and will maintain social distancing.

• Essential PPE is provided to our teams, and our technicians will be wearing disposable gloves at all times when moving or working on vehicles and will utilise disposable covers when required.

• Each vehicle that passes through the workshop will be fully sanitised; all contact points will be cleaned including vehicle keys.

• We have implemented a COVID-19 vehicle valeting process to ensure effective sanitation both inside and outside the vehicle – we are asking guests to switch off their air conditioning unit and to remove any personal belongings from the vehicle prior to dropping it off, so we can effectively sanitise the vehicle.

• Improved communication with our guests – we have created safety videos detailing our procedures which will be sent to all guests prior to appointments.

• For those guests who prefer not to visit the showroom we will be able to offer Vehicle Handovers* and Vehicle Appraisals* at your home – however, this is subject to availability and we will prioritise our elderly and more vulnerable guests. We have reviewed our processes and will encourage guests to complete as much as possible of the buying process remotely, where feasible and subject to agreement.

• We are encouraging card payments only.
 

* Subject to availability and terms and conditions will apply.

 

 

Temporary closure of our showrooms – An update from our Managing Director

24th March 2020

TEMPORARY CLOSURE OF ALL PHYSICAL SHOWROOMS, BODYSHOPS & TRADE PARTS OPERATIONS FROM THE 24th MARCH UNTIL FURTHER NOTICE. SERVICE & REPAIRS WILL REMAIN OPEN TEMPORARILY TO RETURN GUEST CARS AND THEREAFTER TO PROVIDE SUPPORT TO ESSENTIAL WORKERS.

To Our Guests,

During these unprecedented times, our thoughts go out to all who have been affected by the COVID-19 pandemic. We take our responsibilities towards the health and wellbeing of our Associates, our Guests, and the wider community very seriously.

Due to the rapidly unfolding situation, we are temporarily closing our car showrooms until further notice and will retain a significantly smaller technical support team in our vehicle workshops with the necessary social distancing measures in place.

Aftersales

Arrangements will be made for existing guests to safely collect their vehicles following all the extra hygiene protocols we have in place as we move towards the temporary closure of our sites.

We will be prioritising safety-related issues and technical faults. Any routine service appointments will be reviewed and re-appointed at a later date.  Please expect a call from a member of our team if your car is either in the workshop or booked in for future work.

Our limited technical team are still available to take your calls and offer advice where appropriate.  Please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.

Find a dealership

 

NHS and Essential Users

Thank you. The work you are doing is incredible and we realise just how challenging this must be for all of you. 

We recognise the importance of keeping our NHS colleagues and other essential users, such as emergency services and carers, safely on the roads.  If you have any technical queries or concerns, please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.  You can request the support of any of our dealerships regardless of the age, make or model of your vehicle.

We will prioritise your call or any repairs required to ensure you get the support you need as quickly as possible.

We appreciate your patience as we continue to navigate these uncharted waters.

Take care,

COVID-19 - An update from our Managing Director

Tim Duckers

Managing Director

All-New Mazda CX-30 Crossover

All-New Mazda CX-30 Crossover

 

 

 

 

The all-New Mazda CX-30 is always ready to cleverly adapt as your life changes.

Styled in a new way with Kodo Soul of Motion, has ultimate comfort and advanced Skyactiv Technology that delivers a great performance with outstanding fuel economy and low emissions.

With Mazda’s advanced human centric design you will have a more in control and stress free drive, especially in those busy driving times.

More information is to come out about this crossover and when it will be available so keep an eye out or contact our dealer today to get more information when we do.

 

 

MX-5 30th Anniversary Edition

MX-5 30th Anniversary Edition

SMART, SPORTY, EXCLUSIVE

 

 

 

 

 

 

 

The Stunning Mazda MX-5 30th Anniversary Edition celebrates a rich heritage of the 30 years of pure Jinba Ittai driving pleasure in the world’s best-selling roadster.

It is available in both the convertible and the RF body style.

 

 

 

 

 

Finished in the striking Racing Orange, inspired by the first MX-5 Club yellow in 1989 and with 17 inch multispoke desgn finished in gun metal with contrasting embossed logo in white, design based on the RAYS ZE40 forged aluminium wheels whichare used in the global MX-5 Cup race series.

 

 

 

 

 

 

 

 

We in the UK have exclusive access to 600 models of the 3,000 that will be available around the world making it a precious car.

 

 

 

 

 

 

Make an enquiry today: https://www.invicta-mazda.co.uk/new-cars/enquiry/mx-5-30th-anniversary/

All-New Mazda3

All-New Mazda3

 

 

 

Using advanced Skyactiv Technology and Kodo Design, the All-New Mazda3 comes in two styles:

Hatchback: Sporty and distinctive

 

 

Saloon: Sleek, refined and elegant

 

 

With its light reflections that will captivate you with it’s subtle and sometimes dramatic change in character and expression.

Two engines to choose from, the 2,0 litre Skyactiv-G with more power, cylinder deactivation and mild hybrid, with better efficiency and the 1.8 Skyactiv-D, mild hybrid reduces exhaust gases and delivers a smoother response.

Contact our dealers for more information

Chief Executive of Cambria Automobiles wins prestigious ‘Business Leader of the Year Award’

We are delighted to share that our Chief Executive, Mark Lavery of Cambria Automobiles plc, won the prestigious ‘Business Leader of the Year Award’ last night at the annual AM Awards hosted at the International Convention Centre in Birmingham.

To find out more about Cambria Automobiles and the brands we are proud to represent to the highest possible standards to our guests, please visit us here. Or visit motorparks.co.uk or grange.co.uk to see all our latest new and used cars.

Introducing our new state-of-the-art Jaguar and Land Rover Hatfield dealership

We are excited to announce the opening of a brand new retail experience for you – Land Rover Hatfield and Jaguar Hatfield are open now and replace our Land Rover Welwyn and Jaguar Welwyn dealerships with a new state-of-the-art facility.

Introducing our new state-of-the-art Grange Land Rover Hatfield dealership

We relocated Land Rover on the 21st and Jaguar on the 28th December 2018 to bring this experience to Gypsy Moth Avenue, Hatfield Business Park, Hatfield, AL10 9BD in a new 10-door, 86-seat, 46,000 sq ft Jaguar Land Rover concept store. The new ‘arch concept’ dealership, which will be named Grange Land Rover Hatfield and Grange Jaguar Hatfield respectively.

Our new home is a fabulous building. Once inside, you’ll discover more space and freedom to explore the entire Jaguar Land Rover range in a contemporary environment designed around you.

Improvements include:

– Modern, light and spacious environment
– Barista bar serving complimentary coffees and cakes
– Relaxed customer seating areas
– Interactive colour and trim display
– Brand heritage display and merchandise area
– Drive-through service area
– Improved parking with easy access
– Dedicated vehicle handover area

The new Land Rover Hatfield and Jaguar Hatfield sites are open now.

For more details please visit Jaguar Hatfield and Land Rover Hatfield.